1. Who we are & what this policy covers
This Privacy Policy explains how Skyyechange, the operator of https://skyyechange.com/, collects, uses, shares and protects personal information about users of the Platform. It applies to our website, the WhatsApp onboarding channel and any other service we provide that links to this policy. By using Skyyechange you confirm that you have read and understood how your information is handled, as described below.
2. Information we collect
We collect only the information we need to operate a safe and compliant betting ID platform. This includes:
- Account information: name, chosen username, mobile number and (for verification) proof-of-age identifiers.
- Payment information: UPI handle, bank account number, IFSC and transaction references needed to credit deposits and process withdrawals. We do not store your UPI PIN or internet-banking password.
- Activity data: bets placed, deposits, withdrawals, bonus usage, login timestamps, device and browser type, and session logs.
- Communications: WhatsApp messages exchanged with our support team, chat transcripts and call recordings for quality and training.
- Technical data: IP address, approximate geographic region, cookies and similar identifiers (see Cookies).
3. How we use your information
We use the information we collect to:
- Create and verify your Skyyechange ID and protect it against unauthorised access.
- Process deposits, settle bets and send withdrawals to your UPI or bank account.
- Provide 24×7 support in English and Hindi.
- Monitor for fraud, match-fixing, bonus abuse, under-age use and other prohibited activity.
- Send transactional messages — such as deposit confirmations, OTPs and withdrawal updates — through WhatsApp or SMS.
- Comply with legal and regulatory obligations in India.
- Improve the Platform, develop new features and conduct responsible-gaming analysis.
We do not sell your personal information to third parties, and we do not use your data to serve advertising for unrelated products.
4. WhatsApp onboarding & messaging
Skyyechange IDs are created through our official WhatsApp number. When you message us, your WhatsApp display name, mobile number and chat contents are received through Meta's WhatsApp Business platform and stored by us for support, verification and audit purposes. Standard WhatsApp privacy terms apply to the transport of those messages. We will never ask you to share passwords, UPI PINs or OTPs on WhatsApp.
5. Payment processing & UPI
Deposits and withdrawals are routed through UPI apps (Google Pay, PhonePe, Paytm), net-banking and bank transfers. Those services are provided by regulated third parties — your bank and your UPI app — and are subject to their own terms and privacy notices. We receive only the transaction reference and payment metadata needed to credit your Skyyechange account.
7. How long we keep information
We retain personal information for as long as your Skyyechange account is active, and afterwards for the period required to meet our legal, tax, accounting and regulatory obligations in India — typically up to seven years from the date your account was closed. Fraud and anti-money-laundering records may be retained for longer where required by law.
8. Your rights & choices
Depending on applicable law, you have the right to:
- Access the personal information we hold about you.
- Request correction of information that is inaccurate or incomplete.
- Request deletion of your information, subject to legal retention requirements.
- Object to or restrict certain uses of your information.
- Withdraw consent (where processing is based on consent), without affecting the lawfulness of prior processing.
- Lodge a complaint with the competent data-protection authority.
To exercise any of these rights, message our support team on WhatsApp at +91 8824968628. We may need to verify your identity before responding.
9. Security measures
We protect your information using layered controls: HTTPS/TLS transport encryption, bank-grade encryption of credentials at rest, OTP-based login verification, strict role-based access for our support team, continuous monitoring for suspicious activity and regular security reviews of our infrastructure. No system is 100% secure — if you believe your account has been compromised, contact us on WhatsApp immediately and we will lock the account while we investigate.
11. Children & underage users
Skyyechange is strictly for adults aged 18 and above. We do not knowingly collect information from anyone under 18. If you believe a minor has supplied personal information through our Platform, contact us immediately on WhatsApp and we will delete the data and close the account.
12. International data transfers
Some of the infrastructure, communications and analytics services we rely on may process data on servers outside India. Where we transfer personal information internationally, we rely on appropriate safeguards (such as contractual commitments with our vendors) to protect it.
13. Updates to this policy
We may update this Privacy Policy to reflect changes in law or our services. The "Last updated" date at the top of this page shows when it was most recently revised. For material changes we will notify you through WhatsApp or in the Skyyechange dashboard before the change takes effect.
14. Contact our team
For questions about this Privacy Policy or any aspect of how your data is handled on Skyyechange, message us on WhatsApp at +91 8824968628. We acknowledge privacy enquiries within 24 hours.